At Coisto, we strive to provide a seamless and satisfying shopping experience for our customers. We understand that sometimes situations arise where you may need to cancel an order or return a product. Please read the following policies carefully to understand the procedures and conditions for order cancellations and returns:

Order Cancellation Policy:

1. Cancellation Timeline:

• You may cancel your order within 12 hours of placing it. After this timeframe, the order may have already been processed and dispatched.

1. Cancellation Process:

• To cancel an order, please contact our customer support team as soon as possible by email at [enterprisekb42@gmail.com] or by phone at [+91 81782 35257].
• Please include your order number and the reason for cancellation.

1. Refund Process:

• If you cancel within the term indicated, you will receive a full refund to your original payment method.
• It may take 2-3 business days for refunds to appear in your account.

Return Policy:

1. Eligibility for Returns:

• You have 2 days after receiving your order to initiate a return.
• To be eligible for a return, the item must be unused, unopened, and in the same condition as when it was received.

1. Return Process:

• To initiate a return, please contact our customer support staff by email at [enterprisekb42@gmail.com] or by phone at [+91 81782 35257].
• Provide your order number, the reason for the return, and any supporting images if the product is damaged or defective.

1. Return Shipping:

• Customers are responsible for return shipping charges, unless the item received is damaged or defective.
• For returns, we recommend that you use a trackable delivery service.

1. Refund or Exchange:

• We will advise you of the approval or rejection of your refund after receiving and inspecting the returned item.
• If your refund request is approved, a credit will be provided to your original payment method. You can also exchange the item for another of equivalent value.

1. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us right away for assistance.
• We may seek images to determine the degree of the damage or defect.

Contact Information:

• Email: enterprisekb42@gmail.com
• Customer Service Hotline: +91 81782 35257

Please keep in mind that by making a purchase on the Coisto website, you agree to the terms and conditions indicated in our Order Cancellation and Return Policy. Coisto maintains the right to change or modify this policy at any time and without notice. It is the customer’s responsibility to review this policy on a regular basis for changes.

Thank you for selecting Coisto!